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Terms and Conditions

Effective Date: 01/11/2024

These terms apply to consumers, and we recognise that you may have additional rights under statute if we fail to carry out our obligations to you. These Terms do not affect your statutory rights.

These are the terms and conditions on which we supply tyres, other vehicle-related equipment and components that we offer for sale (“Products”) and any service that you may request and which we are able to and agree to provide (“Services”). These terms apply to Products and Services that you order either:

  1. Online through our website (www.alphamot.co.uk);
  2. In person at our location; or
  3. By telephone.

If you entered into a purchase transaction with a different retailer, please refer to that retailer’s terms and conditions of business, as these will apply to the provision of any supply of products or services we undertake for your benefit and any warranty you receive. In such cases, you do not have a contract with Alpha MOT Centre, but we have made commitments for your benefit to the retailer with whom your transaction is held.

Please read these terms carefully before placing any order with us, as you are responsible for ensuring that the details of your order are correct. These Terms inform you of who we are, how we will provide Products and Services, how you may end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these Terms, please contact us to discuss.

We may revise and amend these Terms periodically by posting a new version on our website. Changes to these Terms will not apply retrospectively. Your agreement with us will be on the Terms published on our website at the time of your order. Changes to these Terms will apply to any further orders you place after the date on which the updated Terms are posted.

If you choose to place further orders either through our website, in person, or by telephone, please check that you have read the latest version of these Terms before placing your order, as you will be agreeing to be bound by them.

1. About Us

1.1 Company Details: Alpha MOT Centre is located at Unit K, Chandlers Row, Colchester, CO1 2HG, and is registered in England and Wales. We provide MOT testing, servicing, tyre fitting, mobile call-out tyre services, and a variety of automotive repair services. Our VAT registration number is 464820482.

1.2 Contact Information: You can reach our customer service team by telephone at 01206 258282, by email at info@alphamot.co.uk, or via our website at www.alphamot.co.uk. Written correspondence may be sent to Unit K, Chandlers Row, Colchester, CO1 2HG.

1.3 Website: Our website, www.alphamot.co.uk, provides detailed information on our Products, Services, policies, and updates to these Terms.

2. Interpretation

2.1 In these Terms:

  • Events Outside Our Control: Refers to unforeseen circumstances that prevent us from fulfilling our obligations, as described in Clause 14.
  • Installation Centre: The location where you bring your vehicle for service, typically our primary service centre at Unit K, Chandlers Row, Colchester, CO1 2HG.
  • Installation Date: The date mutually agreed for installation of Products or provision of Services.
  • Order Acknowledgement: The confirmation we send upon receiving your order, whether for an online transaction, in person, or via telephone.
  • Products: Tyres or other equipment we supply based on your order.
  • Services: The range of automotive services we provide, such as MOT testing, tyre fitting, mobile tyre fitting, vehicle repair, and call-out services.
  • Terms: The Terms and Conditions detailed in this document.
  • Website: Our official site at www.alphamot.co.uk.

2.2 Writing or Written includes all electronic or physical correspondence but excludes fax communications.

2.3 Customer, you, your: Refers to the individual purchasing Products or Services from Alpha MOT Centre.

2.4 Alpha MOT Centre, we, us, our: Refers to Alpha MOT Centre, its employees, authorised agents, and subcontractors.

3. Application of These Terms

3.1 Scope: These Terms apply to all orders placed:

  • Through our Website www.alphamot.co.uk;
  • By telephone; or
  • In person at Unit K, Chandlers Row, Colchester, CO1 2HG.

3.2 Agreement to Terms: By placing an order with Alpha MOT Centre, you acknowledge that you have read and agree to be bound by these Terms.

3.3 Legally Binding Contract: Once you accept these Terms and place an order with us, a legally binding contract is formed. Any changes to these Terms after the order confirmation will not affect the order placed, except in cases where changes are required by law.

4. The Contract Between You and Us

4.1 Formation of Contract: When you place an order, it constitutes an offer by you to purchase Products or request Services. The contract is formed only upon our acceptance of your order, either through a written confirmation or by beginning to fulfill the order.

4.2 Product Descriptions: While we strive to ensure accurate descriptions, illustrations and images on our Website and other marketing materials are for reference only and may not exactly match the delivered Product. Measurements, colours, and other specifications are approximations, and variations may occur.

4.3 Order Accuracy: It is your responsibility to verify that all details in your order are accurate. Online orders allow you to review and make changes before submitting your order. Once accepted, errors in your order may result in additional charges if corrections are required.

4.4 Special Orders: Certain Products may require a special order and may not be eligible for return or refund. We will inform you if this applies at the time you place the order.

4.5 Order Acknowledgement: An order confirmation or acknowledgment email will be sent when we receive your order. This confirmation serves only as an acknowledgment of receipt and not as acceptance of your order.

4.6 Order Acceptance: Your order is accepted when we dispatch the Products or begin providing the Services. Until acceptance, we reserve the right to refuse or cancel any order at our discretion, with no further obligation other than to refund any payments made.

5. Mobile Tyre Fitting and Call-Out Services

5.1 Service Area: Our mobile tyre fitting and call-out services are available within a specified geographic area around Colchester. Additional fees may apply for extended service areas beyond our standard coverage.

5.2 Call-Out Fees: All mobile tyre fitting and emergency call-out services are subject to a call-out fee, agreed upon at booking. This fee is non-refundable once the booking is confirmed.

5.3 Pricing: Mobile tyre fitting and call-out service fees include the call-out fee and any additional charges depending on the service type and location. All charges are confirmed at the time of booking and are inclusive of VAT.

5.4 Cancellation and Refund Policy: Deposits for mobile tyre fitting and call-out services are non-refundable once a booking is confirmed. Should you need to reschedule, please contact us; additional fees may apply if the rescheduling request is made less than 24 hours in advance.

5.5 Timing of Service: While we strive to arrive at the scheduled time, factors outside our control, such as traffic and weather conditions, may cause delays. In such cases, we will communicate with you to reschedule or update as necessary.

6. Installation and Collection

6.1 Product Installation: We will install Products at the Installation Centre or at a specified location if using mobile services. All installations are performed by trained technicians, and we take reasonable care to ensure proper fitment and service.

6.2 Service Completion and Payment: Once Products are installed or Services are completed, payment in full is required prior to releasing your vehicle.

6.3 Liability for Pre-existing Conditions: Alpha MOT Centre is not liable for any pre-existing faults or damage to your vehicle that may become apparent during the provision of Services.

6.4 Collection of Vehicle: Following completion of Services, vehicles should be collected within the agreed time frame. Alpha MOT Centre reserves the right to apply storage charges for vehicles not collected within a reasonable period.

7. Pricing and Payment

7.1 Payment Requirements: Full payment or a deposit is required when you place the order. Final payment must be made upon completion of the Services or installation of the Products.

7.2 Changes in Price: All prices listed on www.alphamot.co.uk are subject to change. However, confirmed orders are not affected by subsequent price changes. Online prices may differ from in-store prices.

7.3 No Refund on Confirmed Deposits: Deposits for mobile fitting, call-out services, or special orders are non-refundable once the service is confirmed.

7.4 Instalment Payments: In some cases, we may offer financing or payment options. Details will be provided at the time of purchase and are subject to separate terms and conditions.

7.5 Failure to Pay: We reserve the right to retain possession of your vehicle until all outstanding balances are paid in full.

8. Title and Risk

8.1 Ownership: Ownership of the Products transfers to you once full payment has been received. Risk for the Products passes to you upon installation or collection.

8.2 Custody of Vehicle: While your vehicle is in our care, we will take reasonable steps to safeguard it. However, Alpha MOT Centre is not liable for damage caused by circumstances beyond our control, including but not limited to theft, fire, or adverse weather conditions.

9. Limitation of Liability

9.1 Our Liability: Alpha MOT Centre is responsible only for direct losses that are foreseeable as a result of our breach of these Terms. We are not liable for indirect losses, loss of profit, or any consequential damages arising from the Services or Products provided.

9.2 Limitations: Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence or breach of statutory duty.

9.3 No Liability for Consequential Loss: We will not be liable for losses arising from your inability to use your vehicle or any other indirect or consequential loss.

10. Events Outside Our Control

10.1 Force Majeure: Alpha MOT Centre is not liable for delays or failures to perform Services due to circumstances beyond our reasonable control, including severe weather, strikes, or transportation issues. We will contact you promptly if such delays occur.

10.2 Notification of Delay: If delays affect your order, we will notify you and make reasonable efforts to reschedule or arrange an alternative solution.

11. Amendments to These Terms

11.1 Right to Amend: Alpha MOT Centre reserves the right to amend these Terms periodically by posting updated versions on www.alphamot.co.uk. Amendments apply only to future orders.

12. Governing Law and Jurisdiction

12.1 Jurisdiction: These Terms and any disputes arising from them are governed by English law. You agree to the jurisdiction of the courts of England and Wales, unless local laws provide otherwise.

13. Severability

13.1 If any provision of these Terms is deemed unenforceable, that provision will be removed, and the remaining Terms will continue to be enforceable to the fullest extent.

14. Notices

14.1 Contact Information: Any formal notices should be sent in writing to Alpha MOT Centre at Unit K, Chandlers Row, Colchester, CO1 2HG, or by email to info@alphamot.co.uk.

15. Data Privacy

15.1 Privacy Policy: We value your privacy and handle personal data in accordance with our Privacy Policy, accessible on our website at www.alphamot.co.uk.

16. Third-Party Rights

16.1 No Third-Party Rights: These Terms are intended solely for the benefit of you and Alpha MOT Centre and are not enforceable by any third party.

17. Complaints and Customer Service

17.1 Resolving Complaints: If you have a complaint or concern, please contact us at 01206 258282 or via email at info@alphamot.co.uk. We aim to resolve complaints promptly and to your satisfaction.

17.2 Escalation: If your complaint is unresolved, you may contact relevant consumer protection organisations, such as Citizens Advice or Trading Standards.

18. Entire Agreement

18.1 Entire Agreement: These Terms constitute the entire agreement between you and Alpha MOT Centre regarding your purchase of Products and Services and supersede any prior agreements or representations.

This document aligns with UK law and provides detailed protections for both Alpha MOT Centre and our customers. For further information, please refer to www.alphamot.co.uk or contact us directly with any questions.