Effective Date: 10 July 2025

These are the terms and conditions (“Terms”) on which we supply products and services to you. Please read them carefully before placing an order, as they contain important information about your rights and our obligations.

By placing an order with us, you agree to be bound by these Terms. We recommend you print a copy for your records. Your statutory rights as a consumer are not affected by these Terms.

1. Information About Us and Contact Details

1.1. Who We Are:

We are Alpha MOT Centre, located at Unit K, Chandlers Row, Colchester, CO1 2HG. Our VAT registration number is 464820482.

1.2. How to Contact Us:

You can contact us by telephone at 01206 258282, by email at info@alphamot.co.uk, or by post at our address above.

2. Definitions

In these Terms, the following definitions apply:

• “We”, “Us”, “Our”: Refers to Alpha MOT Centre, its employees, and authorised agents.
• “You”, “Your”, “Customer”: Refers to you, the individual purchasing Products or Services from us as a consumer.
• “Products”: Tyres, components, or any other vehicle-related equipment we offer for sale.
• “Services”: MOT testing, vehicle servicing, tyre fitting, mobile tyre fitting, vehicle repair, call-out services, and any other service we agree to provide.
• “Distance Contract”: A contract for Products or Services made exclusively through remote means, such as via our Website or by telephone.
• “Off-Premises Contract”: A contract made face-to-face with you at a location that is not our business premises, such as during a mobile fitting appointment.
• “On-Premises Contract”: A contract made at our physical business premises.
• “Website”: Our official website at www.alphamot.co.uk.

3. The Contract Between You and Us

3.1. Your Order:

When you place an order, you are making an offer to purchase Products and/or Services from us. It is your responsibility to ensure the details of your order (e.g., tyre specifications) are correct.

3.2. How We Accept Your Order:

Our acceptance of your order creates a legally binding contract between you and us. This happens when we either send you a written confirmation (e.g., an order confirmation email) or when we begin to provide the Services or dispatch the Products, whichever is earlier.

3.3. If We Cannot Accept Your Order:

If we are unable to accept your order (for example, due to lack of stock, inability to provide the service in your area, or an error in the price), we will inform you of this and will not charge you. Any payment already taken will be refunded.

3.4. Quotations and Estimates:

An "estimate" is our anticipated cost for the work, which may be subject to change if, for example, further work or parts are required. We will always seek your agreement before proceeding with any work that exceeds the original estimate. A "quotation" is a fixed price for the work described, which we will honour for the period stated.

4. Our Products and Services

4.1. Product Descriptions:

Images and descriptions of Products on our Website or in marketing materials are for illustrative purposes only. While we make every effort to be accurate, specifications such as colour and packaging may vary.

4.2. Pre-existing Faults:

We are not liable for any pre-existing faults or damage to your vehicle that we could not reasonably have been expected to identify, or that become apparent during the provision of our Services.

4.3. Disposal of Old Parts:

Any parts removed from your vehicle during a repair will be disposed of by us unless you specifically request to keep them before we begin the work.

5. Mobile Tyre Fitting and Call-Out Services

5.1. Service Availability:

Our mobile and call-out services are available within a defined area. Please check our Website or contact us to confirm we cover your location.

5.2. Call-Out Fees and Deposits:

A non-refundable call-out fee or deposit may be required to confirm your booking. This will be clearly communicated to you at the time of booking.

5.3. Access and Safety:

You must ensure that the location for the mobile service is safe, accessible, and suitable for our technicians to work. This includes having sufficient space around the vehicle and being on level ground.

5.4. Timing:

We will provide an estimated time of arrival. However, this is an estimate, and we are not liable for delays caused by events outside our control (see Clause 10).

6. Prices and Payment

6.1. Where to Find Prices:

The price of the Products and Services (which includes VAT) will be the price indicated on our Website or as told to you at the time you place your order.

6.2. Payment:

Payment is due upon completion of the Services or before we release the Products or your vehicle to you. For some orders, a deposit may be required at the time of booking.

6.3. Failure to Pay:

If you do not pay for the Products or Services when required, we reserve the right to retain your vehicle and its contents until we have received payment in full. If payment remains outstanding after we have given you reasonable notice, we may be entitled to sell your vehicle to recover the amount owed.

7. Your Statutory Rights Under the Consumer Rights Act 2015

7.1. Our Legal Duty:

We are under a legal duty to supply Products and Services that are in conformity with this contract.

7.2. Rights for Goods:

The Products we supply must be of satisfactory quality, fit for the purpose you made known to us, and as described.

7.3. Rights for Services:

We must perform our Services with reasonable care and skill. Any information we provide to you about the Services, whether verbally or in writing, is a binding term of the contract.

7.4. Summary of Your Remedies:

The Consumer Rights Act 2015 gives you specific legal remedies if there is a problem:

• Short-Term Right to Reject (Goods): If your goods are faulty, you have a 30-day period to reject them and receive a full refund.
• Repair or Replacement (Goods): After 30 days, if your goods are faulty, you can ask us to repair or replace them. We must do this at no cost to you and within a reasonable time.
• Repeat Performance (Services): If our service is not performed with reasonable care and skill, you can ask us to repeat the service at no cost.
• Price Reduction: If a repair, replacement, or repeat performance is not possible or successful, you may be entitled to a price reduction or a final right to reject the goods for a refund.

8. Your Right to Cancel ("Cooling-Off Period")

This clause applies only to Distance Contracts and Off-Premises Contracts.

8.1. Right to Cancel:

Under the Consumer Contracts Regulations 2013, you have the right to cancel your contract within 14 days without giving any reason.

8.2. Cancellation Period:

• For Services, the cancellation period expires 14 days after the day the contract was made.
• For Products, the cancellation period expires 14 days after the day you (or someone you nominate) receive the goods.

8.3. How to Cancel:

To cancel, you must inform us of your decision with a clear statement (e.g., a letter sent by post or an email). You may use the model cancellation form available on our Website, but it is not obligatory.

8.4. Services Started During the Cancellation Period:

If you requested us to begin the performance of Services during the cancellation period, you must pay us an amount proportionate to what has been performed until you communicated your cancellation. You lose your right to cancel if the service is completed fully within the cancellation period.

8.5. Returning Products After Cancellation:

You must send back the Products within 14 days of telling us you wish to cancel. You will have to bear the direct cost of returning the Products. We may make a deduction from your refund for any loss in value of the goods supplied if the loss is the result of unnecessary handling by you.

8.6. Exceptions:

The right to cancel does not apply to certain contracts, including for goods that are made to your specifications or are clearly personalised.

9. Our Liability to You

9.1. We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

9.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence; for fraud; or for breach of your legal rights in relation to the Products and Services as summarised in Clause 7.

9.3. We are not liable for business losses.

We only supply the Products and Services for domestic and private use. We will have no liability to you for any loss of profit, loss of business, or business interruption.

10. Events Outside Our Control (Force Majeure)

10.1.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our reasonable control. This includes, but is not limited to, strikes, severe weather, fire, or failure of public or private telecommunications networks.

10.2.

If such an event takes place, we will contact you as soon as reasonably possible to notify you, and our obligations will be suspended for the duration of the event.

11. Other Important Terms

11.1. Data Protection:

We will only use your personal information as set out in our Privacy Policy, which is available on our Website.

11.2. Complaints:

If you have any complaints, please contact us using the details in Clause 1. We will do our best to resolve any problems. If you are not satisfied with our response, you may wish to seek advice from organisations such as Citizens Advice or Trading Standards.

11.3. Changes to these Terms:

We may revise these Terms from time to time. The Terms in force at the time of your order will apply to the contract between you and us.

11.4. Third-Party Rights:

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.5. Severability:

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.6. Governing Law and Jurisdiction:

These Terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts.